Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days of payment confirmation (Monday through Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. Estimated Shipping Time

Once your order has been dispatched, estimated delivery times are as follows:

• Domestic (USA): 5–10 business days.
• International: 7–15 business days, depending on the destination country and local customs clearance.

These are estimated timeframes and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, and other factors.

3. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your shipment in real time. Please allow up to 24–48 hours for tracking information to update after dispatch.

If you have not received tracking information within 3 business days of placing your order, please contact our support team.

4. Possible Delays

While we do our best to ensure timely delivery, certain circumstances may cause delays beyond our control, including:

• High order volumes during promotional periods.
• Severe weather conditions or natural events.
• Carrier delays or disruptions.
• Customs processing delays for international shipments.

We appreciate your patience and will do our best to keep you informed of any significant delay.

5. International Shipping

We ship to a wide range of international destinations. Please note the following for international orders:

• Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
• We are not responsible for delays caused by customs clearance procedures.
• Some countries may have restrictions on the importation of dietary supplements. It is your responsibility to verify compliance with your local regulations before placing an order.

6. Incorrect Address

Please ensure your shipping address is correct at the time of purchase. Magzen is not responsible for orders lost or delayed due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your address after placing an order, contact us immediately at contact.nxsupplements@gmail.com. We will do our best to make corrections before the order ships, but we cannot guarantee changes once an order is in processing.

7. Contact Us

For any shipping-related questions, please reach out:
contact.nxsupplements@gmail.com
+1 (213) 609-0359
Magzen · PO Box 12730, Ogden, UT 84404